Frequently Asked Questions (FAQ)

Q. What does my package include?

A. The cost includes hotel accommodations and entry to all parties. Packages do not include transportation.

Q. What airport should I fly into?

A. We recommend arriving into Palm Springs International Airport.
AIRPORTS TO FLY INTO
PALM SPRINGS INTERNATIONAL AIRPORT (PSP) 5 MIN TO RESORT
ONTARIO INTERNATIONAL AIRPORT (ONT) 45 MIN TO RESORT
LOS ANGELES INTERNATIONAL AIRPORT 1:45 MIN TO RESORT

Q.Can i add guests to my room later?

A.Yes, you can add guests to your room before June 1, it’s an additional cost per person up to a max of four guest per room.

Q. What do I need to check in?

A. Please print your payment receipts and email confirmation. Confirmation emails will be sent after each completed payment. Confirmation letter will be sent three weeks prior to the event. This letter will serve as your receipt and should be brought with you to check in.

Q. Where is the host hotel located?

A. The hotel is located in Indian Wells near Palm Springs.
DoubleTree by Hilton Hotel Golf Resort Palm Springs
67967 Vista Chino
Cathedral City, CA 92234

Q.What is the best way to find good airline prices?

A. We suggest booking air fare early. Kayak, Priceline, and CheapTickets are great resources.

Q. Should I rent a car?

A. All events are onsite at the hotel; a rental car is not needed. Unless you want to see Beautiful Palm Springs or go shopping at Cabazon Outlet mall.

Q.What is the refund policy?

A. Deposits and packages are non-refundable.

Q. Can I pay for Palm Springs other then a credit card?

A. Yes, you can pay by check or money order. Simply click on the registration form, fill it out & sign, and fax or email it in to us then mail your payment and form to us within seven days.

Q. What is the latest I can reserve for Thursday night pre-party?

A. You can reserve Thursday night pre-party before July 15, 2020.

Q. What is the advantages of staying at the hotel?

A. Purchasing an all inclusive package with us allows 24 hour access to all of the hotels amenities. Weekend passes are time restricted and do not allow you hotel access outside of the events. After the events only registered guest are able to remain on property.

Q. Can I buy tickets to Individual events?

A. No, we only sale weekend passes.

Q. Can I buy tickets or passes at the door?

A. No, we do not sell tickets at the event, also if you don’t have a pass or ticket you will not be allowed to enter the resort.

Q. Can my friends that don’t have passes visited me at the resort?

A.No, unregistered guest are not allowed on the premises (lobby or room areas).